Dreamers Ibiza allows exchanges or refunds of products purchased at www.dreamersibiza.com
When can I make a return or exchange?
Exchanges or refunds can only be accepted within 30 days of the purchase date.
Please contact us by email info@dreamersibiza.com to let us know that you are unhappy with your purchase and the reason for this.
It is always helpful for us if you send a photo of your product and the receipt for your purchase if you have it. We have many boutique outlets, so please tell us where you bought your piece of jewellery and when.
We will then give you instructions for returning the product and offer you a replacement, a full or partial refund or in some cases a coupon to use online at www.dreamersibiza.com
When we receive a returned item, Dreamers Ibiza products are the product is returned in a perfect state. Any manufacturing defects in our product’s condition we are happy to give a full refund or exchange.
How will we refund you?
Once the reimbursement has been approved, we will proceed to do so in the same method used for the purchase. It will be done within 14 days.
Exchange or refund expenses:
You will be responsible for the shipping costs of the product you want to exchange or return and the shipping costs of the new product unless the product returned had any manufacturing defects.
